Refund and Returns Policy
1. Return Eligibility
Returns depend on the individual vendor’s policy. A product may be eligible for return if:
It is damaged or defective
It is incorrect
It does not match the product description
It is unused and in original packaging (if required by vendor)
2. Return Request Window
Most vendors accept return requests within 3–7 days after delivery. The exact timeframe will be visible on the product page.
3. How to Request a Return
Log in to your account
Go to Orders
Click Request Return / Open Dispute
Provide reason, images, or proof
Wait for vendor approval
4. Refund Process
Refunds are issued once:
The vendor approves the return
The product is received back (when applicable)
The vendor confirms inspection
Refunds are processed back to your original payment method.
5. Non-Refundable Items
Certain items may be non-returnable:
Digital products
Custom-made or personalized items
Clearance or final sale products
Hygiene-related products (e.g., cosmetics, undergarments)
6. Wrong/Damaged Items
If you receive a damaged or wrong item, you must upload photos to the return request for faster resolution.
7. Refund Timeline
Refund processing may take 3–10 business days, depending on the bank or payment method.